Here is a piece of one of the email replies that I sent to her:
Funny story...(I can laugh about it now, but at the time I
was ready to kill someone!)
I had a difficult time turning in the first 24hr urine
sample that I had to do. I returned to the hospital lab two floors below my
Endo as I was instructed to submit my specimen. I was a bit embarrassed. Silly,
I know, but I wasn't yet accustomed to carrying around a bright orange
container filled with urine. I just knew everyone was starting.
ANYWAY....upon arriving at the desk, the nurse asked for my
paperwork from admitting. I explained that I was only dropping off the 24 hr.
test. She got really snotty and explained that I had to get admitted before
they could help me. I tried to explain that the Dr. had sent the lab orders the
day before, and that I was only dropping off. She was really rude, and demanded
that I leave her desk and go to admitting. So I picked up my specimen and
turned to leave. At this point the nurse yelled, "YOU CAN'T TAKE THAT OUT
OF THIS OFFICE!" I was confused, but agreed to leave the jar with her
while I ran down the hall.
After about 30 minutes of trying to explain that I was only
dropping off a 24 hour urine test to the hospital admissions clerk, I finally
gave up in the name of keeping my sanity and let them actually ADMIT me to the
hospital since I figured this was the only way I was going to ever get the
paper that the lab needed to take my specimen.
I received a wrist band, some papers, and was ushered to an area where I
was to wait until they assigned me a room! I waited until the assistant left
and then snuck out and down the hall to the lab to turn in the paper they had
requested.
Upon returning to the desk, the VERY SAME nurse that I had
spoke with less that 45 minutes earlier walked up and said, "Hello, may I
help you." - as if she had so recollection of who I was. I looked at her
in disbelief but realized quickly that she was not going to make it easy.
SO....I spent another few minutes explaining what I had just been thru to get
her "paper."
Still acting like she had never seen me before, she had the
nerve to then ask for my specimen. I about lost it! It was all I could do to not yell at the top
of my lungs at her, seeing as she had been the one that wouldn't allow me to
leave the lab with the jug of urine that I had brought in. I kindly reminded
her that she was the one that prevented me from taking my specimen with me when
she required I go get admitted to the hospital to simply drop off my specimen.
She stood and stared at me blankly, and the replied, "I don't see a
specimen here, do you?" I was so angry that I was shaking. It was the last straw for me. I ripped off the wrist band, crumpled up the
piece of paper from admitting and threw them across the counter, while yelling
that I didn't understand how they could misplace a large, bright orange jug of
pee!"
I then wished them good luck in matching my paperwork with
the specimen, told them that they were all very lucky that the jug was in fact
NOT on the counter, because I would have tossed it in their faces! I turned on
my heels and marched out!
On a positive note - it gets easier. The more familiar that
you get with the process, the tests, the lingo, etc. - You get better at asking
the right questions, or making the appropriate suggestions to prevent these
"mishaps."
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